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Frequently Asked Questions

Frequently Asked Questions

Have questions about our cleaning services? We’re here to help. Find quick answers to some of the most common questions about our services, booking process, pricing, and what to expect from your cleaning appointment.
Yes. All of our cleaners are carefully screened and background-checked before joining our team. We are also fully insured, giving you peace of mind that your home and belongings are in safe, trusted hands.

Wayne, Washtenaw, and Oakland counties across Southeast Michigan, including Detroit, Ann Arbor, Livonia, Plymouth, Northville, Canton, Novi, and Farmington Hills.

Instant online pricing based on your home size, service type, frequency, and add-ons. No hidden fees.

A Deep Clean provides a more detailed, thorough cleaning of your home, focusing on areas that may not be addressed during routine maintenance cleaning. It is ideal for homes that need extra attention before starting recurring service or when a more comprehensive clean is needed.

No. Most clients provide entry instructions or an access code.

 

Pick up personal items from floors and surfaces so our team can clean efficiently.

Yes. Let us know in advance if you have preferences or allergies.

 

Yes — please secure pets in a separate area during service for everyone’s safety.

Laundry, organization, pet waste, biohazard, exterior cleaning, carpet steam cleaning, and anything requiring more than a step stool.

 

We document immediately, notify you, and resolve fairly — we’re fully insured.

If an eligible area within the confirmed booked scope needs additional
attention, contact WGCS within 24 hours. WGCS will review the concern
and arrange an appropriate resolution under the current service
policy.

Laundry is not included in standard Recurring, One-Time Deep, or
Move-In / Move-Out cleaning. Laundry may be selected for qualifying
Airbnb turnovers according to the actual number of loads.

Card on file is authorized before service; final payment processes after completion.

● 48 or more hours before the appointment: No cancellation charge.
● Between 24 and 48 hours before the appointment: $70 cancellation
fee.
● Less than 24 hours before the appointment: The full booked amount
may apply according to the current WGCS terms.
● Applicable access failure or lockout: The full booked amount may
apply according to the current WGCS terms.

Standard household trash from accessible interior bins may be handled
according to the booked scope. Excessive, oversized, bulk,
construction, or condition-related trash is not included and requires
review.