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World’s Greatest Cleaning Services

Frequently Asked Questions

Residential Cleaning Answers

Have questions about our cleaning services? We’re here to help. Find quick answers to some of the most common questions about our services, booking process, pricing, and what to expect from your cleaning appointment.

WGCS requires every assigned cleaning professional or approved provider to complete our screening process and meet applicable insurance requirements before receiving customer work.

Wayne, Washtenaw, and Oakland counties across Southeast Michigan, including Detroit, Ann Arbor, Livonia, Plymouth, Northville, Canton, Novi, and Farmington Hills.

Instant online pricing is based on your home size, service type, frequency, and selected add-ons. Conditions that materially exceed the details submitted during booking require customer approval before added work or revised pricing.

A Deep Clean provides a more detailed, thorough cleaning of your home, focusing on areas that may not be addressed during routine maintenance cleaning. It is ideal for homes that need extra attention before starting recurring service or when a more comprehensive clean is needed.

No. Most clients provide entry instructions or an access code.

 

Pick up personal items from floors and surfaces so our team can clean efficiently.

Yes. Let us know in advance if you have preferences or allergies.

 

Yes — please secure pets in a separate area during service for everyone’s safety.

Laundry, organization, pet waste, biohazard, exterior cleaning, carpet steam cleaning, and anything requiring more than a step stool.

 

We document immediately, notify you, and resolve fairly — we’re fully insured.

If an area within the confirmed booked scope needs additional attention, notify WGCS within 24 hours and we will arrange a correction at no charge.

Laundry is not included in standard Recurring, One-Time Deep, or
Move-In / Move-Out cleaning. Laundry may be selected for qualifying
Airbnb turnovers according to the actual number of loads.

Card on file is authorized before service; final payment processes after completion.

● 48 or more hours before the appointment: No cancellation charge.
● Between 24 and 48 hours before the appointment: $70 cancellation
fee.
● Less than 24 hours before the appointment: The full booked amount
may apply according to the current WGCS terms.
● Applicable access failure or lockout: The full booked amount may
apply according to the current WGCS terms.

Standard household trash from accessible interior bins may be handled
according to the booked scope. Excessive, oversized, bulk,
construction, or condition-related trash is not included and requires
review.